1. Paddle orders
When checkout is processed through Paddle, Paddle acts as the authorized reseller and merchant of record for the transaction. Paddle handles payment processing, tax calculation, receipts, subscription billing, buyer payment support and eligible returns for those orders.
Halo Tab supplies and supports the product itself. Product questions can be sent to support@halotab.com. Order, receipt, refund and subscription-management questions can also be handled through the Paddle receipt email or paddle.net.
2. Refund window
First-time paid purchases may be reviewed for a discretionary refund when the request is submitted within 14 calendar days of the transaction date. Submitting a request during this period does not guarantee a refund; each request is reviewed based on the purchase, usage, reason for the request, product status and applicable rules.
Some buyers may have statutory withdrawal or cancellation rights, such as consumer-rights periods for certain digital services in the EU, EEA, Switzerland, United Kingdom, Turkey, Israel, South Korea, Brazil, China, Canada or Singapore. These rights depend on the buyer's location, transaction type, product access and applicable law.
Paddle transaction records may be used to verify eligibility and timing, but they do not override mandatory consumer rights.
3. Eligible requests
- A first-time paid purchase is within the 14-day discretionary review period.
- A mandatory consumer withdrawal or cancellation right applies.
- A persistent technical issue or material product defect prevents access to the paid features as described, and support cannot resolve it in a reasonable time.
- A duplicate charge, clear billing error or incorrect subscription charge occurred.
If a refund is approved, it is normally returned to the original payment method where possible. Access to the refunded Halo Tab Pro subscription or paid feature may end after the refund is processed.
4. Usually not refundable
Refunds are generally not available after the applicable statutory or discretionary period has ended, except where required by law or where Paddle or Halo Tab approves a case-by-case exception.
Refunds may be declined where there is evidence of fraud, refund abuse, account abuse, policy violations, manipulative behavior, excessive use inconsistent with the request, or an unresolved payment dispute outside the normal refund process.
Subscription renewal charges are generally not refunded after renewal unless required by law, caused by a clear billing error, or approved by Paddle or Halo Tab. In some locations, including the United Kingdom for certain annual auto-renewals, extra statutory rights may apply.
5. Cancellation
Halo Tab Pro subscriptions renew automatically until cancelled, according to the billing period and price shown at checkout. You can cancel future renewal before the next billing date through the Paddle receipt, Paddle buyer portal, Halo Tab account billing page if available, or by contacting support.
Cancellation usually takes effect at the end of the current billing period. It stops future billing but does not automatically refund past charges unless the request qualifies under this policy, Paddle's buyer terms or applicable law.
6. How to request a refund
For Paddle orders, the fastest route is to use the "View receipt" or "Manage subscription" link in your Paddle transaction email, use the billing page in your Halo Tab account if available, or visit paddle.net and choose the refund or subscription option.
You can also email support@halotab.com with the subject "Refund request" and include the account email, purchase date, plan, payment reference if available, and a short reason for the request.
Approved refunds are returned to the original payment method where possible. Processing timing depends on Paddle, the payment method and the buyer's bank, but eligible approved refunds are normally initiated within the period required by Paddle's buyer terms and applicable law.
7. Payment disputes
If you do not recognize a Paddle charge, need a receipt, want to cancel a subscription or believe a billing mistake occurred, please contact Paddle through paddle.net or contact Halo Tab support before opening a card chargeback when possible. This usually resolves the issue faster and avoids temporary account restrictions while the dispute is reviewed.
This does not limit your lawful right to dispute a charge through your bank, card issuer or payment provider.
8. Contact
Product and account billing questions can be sent to support@halotab.com. Paddle order support is available through the links in the Paddle receipt email or at paddle.net.